Can't log in

Can't log in to the webmail? Go through these points. Usually it only takes a few minutes to fix.

Login failed

Do you see the message Login failed. Check your email address (the full address) and your password. (1) at the bottom right?

• Enter your full email address, so info@yourdomain.com and not just info.
• Check that Caps Lock is off. Passwords are case-sensitive.
• Use the password of the mailbox, not the one for My WebOké or DirectAdmin.
• Forgotten it? Set a new password in DirectAdmin, see Changing the password or limits of an email address.
• Leave the Server field empty, unless your domain doesn't point to WebOké (see The Server field: when do you fill it in?).

This webmail only works for email addresses at WebOké

Do you see This webmail only works for email addresses hosted at WebOké (1)? Then the webmail can't find your mail server through your domain.

• First check that your email address is spelled correctly.
• Does your domain not (yet) point to WebOké, for example during a migration, or is your DNS managed elsewhere? Then enter the server name of your package under Server. See The Server field: when do you fill it in? and Which server is my hosting package on?.
• Have you entered something under Server? Then it must be a WebOké server, such as linux2023.webawere.nl. Another provider's server name won't work.

The mail server can't be reached

Do you see The mail server can't be reached? Then leave the Server field empty, or enter the server name from your hosting package. If a server name is already there, check that you copied it correctly. If the message persists, check whether there is an outage (see below).

The page doesn't load

Does webmail.weboke.nl not load at all, but it does on your phone over 4G? Then our firewall may have blocked your IP address, for example because a device kept trying to log in with an old password. Check this and unblock your address, see Am I blocked? Unblocking your IP address yourself. First set the correct password on all your devices.

Not working for anyone?

Check www.weboke.nl/en/storingen to see if there is an outage or maintenance.

Two-factor authentication code

Does your password work, but your code is rejected? See Logging in with two-step verification.

You'll find more information in Going to the webmail and what to do if you can't log in.