Chapter 13 · 13.2
SMTP error 535 when sending
Can you log in to webmail, but when you send a message you get SMTP Error (535): Authentication failed.? This means the server for outgoing mail is rejecting your login. Your password is correct, otherwise you couldn't have logged in. So a new password won't help.
How webmail sends your mail
Webmail sends your mail through the same server you are logged in to. This works with an empty Server field and also if you entered your package's server name under Server. Did you get this message in the past with a filled-in Server field, or because mail.yourdomain.com pointed to a different server? That has been fixed.
What to do if you still see the message
- Click Logout at the bottom left and log in again. See Logging in to webmail.
- Send your message again. It is still in Drafts if you saved it.
- Are you sending from a linked mailbox (see Using multiple mailboxes)? Then check the username and password of the linked mailbox for that identity. If that password has changed, enter the new one.
Does the message persist? Then create a ticket in the Support Centre in My WebOké. Include the email address, the exact error message and when it happened. Never send your password.
Read more
You can read everything about this error code, including in your email program, in Error code 535: authentication failed (also in webmail). You'll find more error messages in the Error messages manual.