Chapter 10 · 10.4
Logging in with two-step verification
If you have turned on two-step verification, you log in in two steps.
- Log in as usual with your email address and password. See Logging in to webmail.
- The webmail now asks for a Code (1). Open the authenticator app on your phone and type the code it shows.
- Are you working on your own computer? Then tick Don't ask me codes again on this computer for 30 days (2).
- Click LOGIN.
The code is rejected
- Type the code the app shows right now. A code is only valid for 30 seconds.
- Is your phone's clock correct? A phone that is a few minutes fast or slow generates wrong codes. Set the time to automatic.
- Did you pick the right mailbox in the app? If you have several accounts, there are several codes listed one below the other.
- If you get it wrong several times in a row, you have to wait longer each time before you can try again.
Lost your phone or got a new one?
Then use one of your recovery codes: type it in the Code field instead of the code from the app. Each recovery code works once. Once you are in, set up two-step verification again with your new phone (see Turning on two-step verification). You will also get new recovery codes.
Have you run out of recovery codes? Then contact us via the Support Centre in My WebOké. We can turn off two-step verification for your mailbox. After that, you log in with just your password and turn two-step verification back on with your new phone. Tell us which email address it concerns. Never send us your password.