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Frequently asked questions, grouped by topic.
General hosting
106 articles
Activating, renewing, and troubleshooting SSL certificates
Instruction videos
Which server does my hosting package run on?
All articles
Going to webmail and what to do if logging in doesn't work
Create a new email address/mailbox
Mail delivery failed: how to read the error message and what the codes mean
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Domain registration
37 articles
Cancelling products and domains, withdrawing a cancellation, and what happens afterwards
Add or remove domain from hosting package
Creating a domain forward/redirect (domain registration)
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DirectAdmin and WebOké control panel
35 articles
Activating, renewing, and troubleshooting SSL certificates
How do I access the control panel (DirectAdmin) of my hosting package?
Instruction videos
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Guides
Everything about your services at WebOké, explained step by step with screenshots and short videos. Choose a guide to get started.
Free course: Staying safe online for business owners
You'll learn how to protect your business against phishing, hijacked accounts and data breaches.
Open the guideFree WordPress course
You'll learn how WordPress works and how to install, set up and maintain a website.
Open the guideFree course Switching to a European cloud
You'll learn the difference between an American and a European cloud service and what it means for your data and the GDPR.
Open the guideFree course Email in order: setting up and making sure it arrives properly
You'll learn how to set up a mailbox on your computer and phone, and what IMAP, SMTP and ports mean.
Open the guideFree DNS course
Learn in 33 short lessons how DNS works: from nameservers and A records to SPF, DKIM, DMARC, transferring and DNSSEC.
Open the guideWebOké manual
Everything about our website and My WebOké: ordering, logging in, your domains and DNS, hosting and email, invoices, support and the AI assistant.
Open the guideDirectAdmin guide
Everything about the control panel of your WebOké hosting package: logging in, domains, DNS, SSL, email, files, databases, WordPress, PHP settings and backups.
Open the guideNextcloud manual
Everything about working with your WebOké Nextcloud: files, sharing, syncing with your computer and phone, calendar, contacts, Talk and management.
Open the guideEuro-Office guide
Everything about working online with documents, spreadsheets, presentations and pdfs in your WebOké Nextcloud.
Open the guideExplainer videos
Prefer watching over reading? Each video takes a few minutes, without sound and with explanations in speech bubbles.
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Courses
Free courses about the technology behind your website, email and domain name. Each course consists of short lessons with explanations, examples and exercises. You don't need an account for them.
DNS course
You'll learn how DNS works, from nameservers and A records to SPF, DKIM, DMARC and DNSSEC. In short lessons with quizzes and lookup exercises, you'll practise with real domains, so you can read and set up records yourself.
Start the courseEmail in order: setting up and making sure it arrives properly
You'll learn how to set up a mailbox on your computer and phone, and what IMAP, SMTP and ports mean. You'll also see why mail sometimes ends up in spam and how SPF, DKIM and DMARC make sure your messages arrive properly.
Start the courseSwitching to a European cloud
You'll learn the difference between an American and a European cloud service and what that means for your data and the GDPR. Step by step, you'll see how to transfer files, calendars and contacts and how to collaborate on documents afterwards.
Start the courseWordPress course
You'll learn how to install, set up and maintain a WordPress site. Themes, plugins, updates, backups and security are covered, so you can manage your site yourself.
Start the courseStaying safe online for business owners
You'll learn how to protect your business against phishing, hijacked accounts and data breaches. Strong passwords, two-factor authentication and backups are covered, as well as what to do if things go wrong anyway.
Start the courseA web shop with WooCommerce
You learn how to set up a web shop with WooCommerce and keep it safe. Products, VAT and selling to other EU countries, shipping, payments, the right of withdrawal, terms and caching are covered, with assignments on your own shop.
What you'll learnGetting found online
You learn how search engines find and understand your site and what you can do yourself: Search Console, robots.txt, sitemap, speed, structured data, your business profile and pages that really answer questions.
What you'll learnVPS and Linux server administration
You learn to run your own server, from the first SSH login to Docker: keys, users and sudo, updates, firewall and fail2ban, systemd and logs, a web server with https, backups with restic, monitoring and what to do when things go wrong.
What you'll learnChoosing and managing a domain name
You'll learn how to choose a good domain name and which extension suits you. You'll also see how registering, renewing and transferring work and why the holder details matter, so your domain stays yours.
What you'll learnCreating a website with AI Bouwer
You'll learn how to create your own website with AI Bouwer, from the initial setup to a site that's live online. You'll see how to edit texts, photos and pages and what you'll maintain yourself afterwards.
What you'll learnUsing webmail
You'll learn to work with webmail: reading, sending and organising mail into folders. Signatures, filters, an out-of-office message and your address book are also covered.
What you'll learnCan't find what you're looking for?
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