Account management

☰ View active sessions and log out remotely In My WebOké you can see exactly which devices and browsers you're logged in on. If you've stayed logged in somewhere, for example... ☰ Everything you want to know about automatic direct debit With direct debit (SEPA) you pay your invoices automatically from now on. This way the renewal of your products and domains always... ☰ Am I blocked? Your IP address and our firewall Can't connect to your website, email or FTP, while it works fine for others? Then the firewall on one of our servers may be blocki... ☰ Paying via a payment link or QR code (and what to do if it doesn't work) You can pay WebOké invoices and orders via a payment link or QR code. You pay quickly and securely, and the payment is then proces... ☰ Change contact details and billing details In this article you'll read how to update the contact details and invoice details of your WebOké account: your name, email address... ☰ The AI assistant in the Support Centre Do you have a question about your hosting, domain or account? In My WebOké you can ask the AI assistant directly. The assistant kn... ☰ The Data Act: your right to switch to another cloud service The Data Act is a European law that regulates, among other things, making it easier to switch from one cloud service to another. I... ☰ Adding or removing a domain from your hosting package A hosting package can contain multiple domains. In this article, we explain how to add a domain to a hosting package, move it to a... ☰ Using a discount code and why it sometimes doesn't work Do you have a discount code, for example from one of our emails or a promotion? Below you can read where to enter it and why a cod... ☰ Add an extra user to WebOké accounts - Manage multiple WebOké accounts with one user You can add extra users to your WebOké account. This is handy if, for example, you want to give your web designer access without s... ☰ I can't log in anymore: lost access to my email address or phone, or the customer has passed away Normally you request a new password yourself via Forgot password on My WebOké. You can do this by email, or via WhatsApp if your m... ☰ I've already paid, but I received a payment reminder Did you get a reminder for an invoice you've already paid? Usually the payment hasn't been processed yet, or the reminder crossed... ☰ Change login address/username You log in to WebOké with your email address as your username. We also send your login codes to this login address. The login addr... ☰ Is this email really from WebOké? How to recognize phishing and use the promo code Not sure whether an email really comes from WebOké? In this article you'll learn how to recognise a genuine email, how to use an a... ☰ Understanding your invoice: line items, pro rata, VAT, and deviating amounts Does the amount on your invoice differ from what you expected, or do you see lines you don't recognize? In this article you'll rea... ☰ Download your data or delete your account Your data belongs to you. That's why in My WebOké you can download all your data yourself and, if you no longer want to be a custo... ☰ Credit balance: what is it, how do you pay with it and how do you get a refund? Credit balance is a credit on your account with WebOké. In My WebOké you can see exactly how much credit you have and what has hap... ☰ Cancelling products and domains, withdrawing a cancellation, and what happens next In this article you'll learn how to cancel a hosting package or domain name, how to withdraw a cancellation and what happens to ou... ☰ Add credit to your account With credit, you add money to your WebOké account in advance. You can then pay new or outstanding invoices with your credit in one... ☰ Two-factor authentication in My WebOké and setting up an authenticator app My WebOké is always protected with two-step verification (2FA). After your password, My WebOké asks for a second step: by default,... ☰ Leaving WebOké: here's how to take your data with you Switching to a different provider? Your website, email, files and domain names are yours, and you take them with you. Here you can... ☰ Password manager and passkeys: here's how to secure your logins Every account needs its own, long password. If you use the same password in more than one place, they're all exposed as soon as on... ☰ WebOké manual: everything about ordering, My WebOké, domains, hosting and invoices Want to know how something works at WebOké? The complete WebOké guide walks you step by step through ordering and paying, logging... ☰ Welcome to the new My WebOké: here's what's changed My WebOké, the environment where you manage your products, domains and invoices, has been completely redesigned. We built the port... ☰ Using WhatsApp with WebOké You can also send us a WhatsApp message: our support is available on WhatsApp at +31 97010255083. Click Send us a WhatsApp in the... ☰ Switching between multiple WebOké accounts Is your login account linked to multiple WebOké customer accounts, for example because you've been invited as a user in someone el... ☰ Search your entire account with the search bar At the top of My WebOké you'll find a search bar that searches your entire account: portal pages, products, domains, invoices, tic... ☰ Guide for new customers Welcome to WebOké! We're glad you've become a customer. We do everything we can to take care of your entire online presence under...