The AI assistant in the Support Centre
Do you have a question about your hosting, domain or account? In My WebOké you can ask the AI assistant directly. The assistant knows our entire knowledge base and helps you right away with explanations and steps, at any time of day.
Asking the AI assistant a question
- Log in to My WebOké.
- Go to the Support Center and type your question in the blue card at the top. You can also ask your question directly from the dashboard, or via the Need help? button at the bottom right of every page.
- Type your question and send it. The assistant replies right away with an explanation or a step-by-step plan. You can find your conversations later in the AI Center in the menu on the left.
Sending screenshots
Do you see an error message or something else on your screen that's hard to describe? Then send a screenshot along with your question. The assistant takes a look and can help you more specifically.
Having something taken care of
The assistant can also change things for you, such as adding a DNS record. You'll first see a card with the proposed action. Nothing happens until you click Approve and execute. If you click Reject, nothing happens.
Can't figure it out together?
If you can't solve your question with the assistant, click Turn this into a support ticket. The assistant summarizes your question in a ticket. You review it first, and only once you approve it does it go to our staff.
Good to know
- In the knowledge base, you can also ask follow-up questions with AI after a search. Handy when an article doesn't quite answer your question.
Detailed explanation with screenshots and a short video: The AI assistant: what can it do for you? in the WebOké manual.