Two-factor authentication in My WebOké and setting up an authenticator app
My WebOké is always protected with two-step verification (2FA). After your password, My WebOké asks for a second step: by default, a six-digit code that we send to your email address. This is on for everyone and can't be turned off. Didn't get the email, and is your mobile number in your details? Then click Send via WhatsApp when logging in. If your number doesn't have WhatsApp, you'll get the code by text message. Want even more security? Set up an authenticator app. It creates a new code on your phone every 30 seconds, even without an internet connection.
Setting up an authenticator app
- Install an authenticator app on your phone, for example Google Authenticator, Microsoft Authenticator or the authenticator in your password manager.
- Log in to My WebOké and go to Login details in the menu (under My Administration).
- On the Two-factor authentication card, click Set up.
- Scan the QR code with the app. If scanning doesn't work, type in the Manual key and choose a time-based code.
- Enter the six-digit code from the app in the Code from your app field and click Activate.
From then on, we'll ask for the code from your app when you log in, and you'll no longer receive codes by email. Use Turn off authenticator app on the same card to go back to receiving the code by email.
Lost your phone or got a new one
- New phone: first turn the app off, then turn it back on with your new phone, or transfer your accounts using the feature your app has for that. Do this before you wipe your old phone.
- Lost the app and can't log in anymore? My WebOké doesn't have recovery codes. Contact us without logging in, via Contact without an account (guest ticket). We'll first check that you really are the owner.
Explanation with screenshots: The login code by email (two-step verification), Using an authenticator app and Viewing active sessions and logging out in the WebOké manual. Two-step verification for DirectAdmin and Nextcloud is set up separately, see Setting up Two-Step Authentication and Setting up two-step verification (2FA) in Nextcloud.
Want to learn more? Take the free course Staying safe online for entrepreneurs, lesson 2.3 Two-step verification: codes, apps and text messages.