Opening webmail

With webmail, you can read and send your email in your browser, without installing anything. Handy when you're out and about, on a computer that isn't yours, or to test whether your email address and password work. The webmail of WebOké runs on Roundcube, in our own house style.

How to open webmail

Go to webmail.weboke.nl. You can also click Webmail in the narrow bar at the very top right of our website (1).

There are two other ways to reach the same webmail:

• Type /webmail after your own domain name, for example www.yourdomain.com/webmail. You'll then be redirected to webmail. This works if your domain points to your hosting package with WebOké.
• DirectAdmin itself doesn't have a separate button for webmail. So use one of the addresses above.

Logging in

1. At User Name (1), enter your full email address, so info@yourdomain.com and not just info.
2. At Password (2), enter the password for this email address. That's the password you chose when creating the address, not the password of My WebOké or DirectAdmin.
3. Leave the Server field (3) empty. This is also indicated there: Leave this field empty if your domain is hosted with us.
4. Click LOGIN.

You're now in your mailbox. On the left are your folders, such as Inbox, Drafts, Sent, Trash and the Spam folder. Everything you do here is also reflected in your email program if it works with IMAP (see IMAP or POP3: what's the difference?).

When do you fill in something at Server?

Almost never. Webmail automatically looks up the server for your email address. Two exceptions:

• Your domain doesn't (or no longer) points to WebOké, for example during a move, or because your domain has moved to another provider while your email is still with us. In that case, enter the server name of your package at Server, such as linux2023.webawere.nl. You can find out where to look for this in Finding your server name and DA user name.
• The default account of your package. With this, you log in using only the DA user name and the server name at Server (see The default email account of your package).

If you do fill in something at Server, use a server of WebOké, such as the server name of your package. Webmail only works for mailboxes hosted with us. Always log in the same way: with and without a server name, webmail keeps your settings, signature and address book separate.

Handy features in webmail

• Signature: set your signature in the settings, under Identities.
• Automatic reply or forwarding: create a filter in the settings. This way, you can set up an out of office message or forward email with a copy in your own mailbox, even without DirectAdmin.
• Searching and sorting by size: handy when your mailbox is filling up (see Storage per mailbox and what happens when it's full).

Login problems

• Login fails: check whether you're using the full email address and whether Caps Lock is off. Forgotten your password? The Forgot your password? link below the password field takes you to the instructions: you set a new password via DirectAdmin (see Changing the password of an email address) or have whoever manages your package do this for you.
• The page doesn't load, while it does work on your phone via 4G: your IP address may have been blocked after too many failed login attempts. See Can't send or receive mail: here's how to fix it.
• Login works, but sending doesn't: see Server above, and Can't send or receive mail: here's how to fix it.