Android and the Gmail app

On Android, you usually use the Gmail app, or the mail app from your phone's manufacturer, such as Samsung E-mail. In the Gmail app, you can simply add your WebOké email address alongside your Gmail address. Keep the details from All settings at a glance: servers, ports and security close at hand. The names of options vary by phone and app version.

In the Gmail app

1. Open the Gmail app and tap your profile photo or initial in the top right corner.
2. Tap Add another account.
3. Choose Other (so not Google, Outlook or Exchange).
4. Enter your email address and tap Manual setup.
5. Choose Personal (IMAP).
6. Enter the password for your email address and tap Next.
7. Incoming server settings: username is your full email address, your password, and under Server enter your domain name or your package's server name. For security, choose SSL/TLS and port 993 if the app asks for it. Tap Next.
8. Outgoing server settings: leave login required switched on, with your full email address and password. Server: the same name as incoming. Security STARTTLS with port 587, or SSL/TLS with port 465. Tap Next.
9. Choose how often the app should sync and optionally give the account a name. Done.

In another mail app

With Samsung E-mail and other apps, it works the same way: add a new account, choose manual setup or "other", choose IMAP and enter the details from All settings at a glance: servers, ports and security. Always use your full email address as the username, for both incoming and outgoing.

Better to avoid: letting Gmail fetch or forward mail

In Gmail on your computer, you can also have mail fetched from another account, or have mail from your WebOké address forwarded to Gmail. We don't recommend this. Google is phasing out fetching mail from other accounts (POP) in Gmail on the web: new users can no longer set it up, and according to Google it will keep working for existing users until January 2027. Forwarded mail also often ends up in the spam folder in Gmail (see Forwarders: forwarding mail to another address). It's better to add the address to the Gmail app on your phone as described above: that way, the app fetches the mail directly from your mailbox at WebOké.

Frequently asked questions

The app says the username or password is incorrect.
Check that the username is the full email address, including for the outgoing server. Test the password in webmail (see Opening webmail).

The app reports a certificate problem.
Use your package's server name as the incoming and outgoing server (see All settings at a glance: servers, ports and security).