What happens to your email during the move

When you move your domain or switch the DNS, there's a short period in which some mail still arrives at your old provider and other mail already arrives at WebOké. That's because a DNS change isn't known everywhere at the same time. It usually takes a few hours, sometimes a day. With these steps, you won't miss any mail.

Before the switch

1. Create the same mailboxes at WebOké as you have at your old provider, with the same addresses. See Creating an email address.
2. Copy your mail with the email migration tool. See Migrating your email with the email migration tool.
3. Do you use an email program? Add your new WebOké mailbox to it now, using the server name from your welcome email (such as linux2023.webawere.nl) instead of your domain name. Keep your old mailbox in there too. That way you'll see all incoming mail during the switch, wherever it ends up.

After the switch

1. Your domain's MX records now point to WebOké. New mail arrives with us.
2. Run the email migration tool again a day later. The tool skips mail that has already been copied. Only the mail that still arrived at your old provider during the transition is added.
3. Set up your email programs and your phone to use your WebOké mailbox, with IMAP. Then remove the old account so you don't accidentally keep sending mail through your old provider. See After the move: MX records and your devices.

Good to know

• Only cancel your old mailbox once everything has worked well for a few weeks and no new mail arrives there any more. Until then, your old mail stays there as an extra safeguard.
• Does your website send mail, for example through a contact form or a webshop? Test this after the switch. If that mail doesn't arrive, check whether the SPF record is correct.
• When you copy your old mailbox after the move, use your old provider's server name, not mail.yourdomain.com: that name now points to WebOké.

Also read Receiving email while moving your domain name and IMAP synchronisation and the MX switch.