Website or email not working after a migration or DNS change: check your domain

Have you transferred your domain, changed nameservers or edited a DNS record, and now your website or email isn't working? With Domain health you can see within seconds whether your domain points to the right server and what's still missing. Often you can fix it with a single click.

Step 1: check your domain with Domain health

1. Log in to My WebOké and go to My Domains.
2. Click your domain. At the top you'll find the Domain / Email health card.
3. Look at the dots: green means everything is fine, orange needs attention and red indicates a problem. Click the i next to a line for an explanation.
4. Is there a button next to a line, such as Update ns1/ns2 or Update key at registry? Click it to fix the problem right away.
5. Have you changed something? Then click Check again.

Is your domain not with WebOké, or aren't you logged in? Then use the free Domain health tool on our website. All checks and fix buttons are described in Domain and email health: checking and fixing.

Step 2: what the result means

• Registration: the transfer isn't complete yet. Check My Domains › Transfer centre, see How do I transfer my domain to WebOké?.
• Nameservers: if external nameservers are listed, your DNS is managed elsewhere, for example at your old provider or Cloudflare. Changes made with us will then have no effect. Edit the records there, or set the nameservers to ns1.webawere.nl and ns2.webawere.nl.
• A record: the domain still points to a different server. Change the A record, see Adding or changing an A or AAAA record.
• www: there's no record for www. Add it.
• Website: the domain works, but the website itself returns an error. Read Error 500 or "critical error" on your website.
• SSL certificate: request a certificate as soon as the domain points to your package, see Activating an SSL certificate.
• DNSSEC: the key at the registry doesn't match. This often happens after a transfer. Use the Update key at registry button.
• MX (in the email column): shows where your mail is delivered. If there's a red dot here, your mail isn't arriving with us.

A detailed table for each result can be found in My domain still doesn't work after a transfer or change.

Step 3: everything green, but you still see the old site?

Then your computer or internet connection still remembers the old answer.

• Reload the page with Ctrl+Shift+R (Mac: Cmd+Shift+R) or open your site in a private window.
• Try it on your phone via 4G or 5G, with wifi turned off.
• Restart your computer or router.
• Is your domain listed in your computer's hosts file, for example because you tested earlier? Then remove that line. See How can I test my domain before it's transferred?.

How long you need to wait after a change is explained in How long does a nameserver or DNS change take?. A changed record usually works within an hour, new nameservers sometimes only after 24 hours.

Seeing a WebOké page instead of your website?

Then the domain does point to us, but it hasn't been added to your hosting package yet or your website isn't in the right folder. In DirectAdmin, check under Domain Setup whether the domain is in the list, and remove the default index.html page from public_html. See also My website doesn't work after uploading or transferring.

Email during the transfer

During a transfer, some of your mail may still arrive at your old provider. Set up your mail client for your WebOké mailbox using your package's server name (such as linuxXX.webawere.nl) instead of mail.yourdomain.nl. That way you collect mail both from us and from your old provider, and you won't miss anything. See Receiving email while transferring your domain name.

Does everything look fine according to Domain health, but the problem persists? Then create a ticket in the Support centre of My WebOké and include your domain and what you're seeing.

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