Outlook keeps asking for your password or sending fails

Outlook keeps asking for your password

1. Test your password in webmail (see Opening webmail). If you can't log in there, the password is wrong. Set a new password (see Changing the password of an email address) and enter it in Outlook (see Setting a new password or a different server name).
2. Check the username. It must be your full email address, such as info@yourdomain.com. Not just info.
3. Is Outlook asking for a Microsoft password? Then Outlook thinks your address is a Microsoft or Exchange account. Remove the account, add it again and choose IMAP yourself (see Adding your email address to classic Outlook or Adding your email address to the new Outlook).
4. Has everything suddenly stopped working from your own internet connection? Your IP address may have been blocked after too many failed attempts. In My WebOké, go to Support centre and then Am I blocked? (see Am I blocked? Your IP address and our firewall).

If you see the message 535, read more in Error code 535: authentication failed (also in webmail).

Receiving works, sending doesn't

Does your email arrive, but does sent email stay in your Outbox or do you get an error message? Then check the following for the outgoing server (SMTP):

• the same server name as for the incoming server;
• port 587 with STARTTLS, or port 465 with SSL/TLS. Not port 25, and not 587 with SSL/TLS;
• authentication switched on, with your full email address and the password of this address.

Without authentication, our server refuses your email, often with the message Relaying denied (see Relaying denied: your email program isn't logging in). If you get a message about a limit, read Message limit reached: the sending limit has been reached.

You'll find all the steps together in Sending or receiving fails: how to fix it.