Download your data or delete your account

Your data belongs to you. That's why in My WebOké you can download all your data yourself and, if you no longer want to be a customer, delete your account along with all your data.

Downloading all your data

1. Go to My details and scroll to Your data and privacy.
2. Click Download all my data.

You'll get a single zip file containing:

• gegevens.json: your account, logins, contacts, products, domains, invoices, payments, credit, orders, tickets with our replies, the subjects of the emails we sent you, your login history, your consents, your AI conversations, your AI Builder sites and your MCP access.
• facturen/: all your invoices as PDF.

Passwords, security keys, transfer codes, internal notes and the content of emails are deliberately left out. This way no login credentials end up in the file.

Deleting your account and data

No longer want to be a customer? Then you can delete your account yourself via My details > Delete all my data. You can do this if you:

• no longer have any active products or domains (cancel them or transfer your domains);
• have no outstanding invoices or costs still to be invoiced;
• no longer have any credit on your account (contact us about this).

If something is still outstanding, you'll see exactly what needs to be done first. Once everything has been settled, you confirm with your password and type DELETE.

What happens when you delete your account?

• You can no longer log in afterwards. Other logins lose their access to your account.
• All your data is deleted: your account, contacts, tickets, emails, orders and logins.
• We keep your invoices separately, because the law requires it. For the first 7 years with your name and address, after that without (anonymised). The invoices themselves remain.

Want to keep something? Then download your data first. Moving to another provider? Then also read Leaving WebOké: how to take your data with you.

Automatic deletion after 1 year

If you no longer have any active products, we automatically delete your account after 1 year, in the same way as described above. In that case we also keep your invoices separately. If you still have an outstanding invoice or credit, this only happens once those have been settled.

Detailed explanation with screenshots: Privacy: downloading your data or having it deleted in the WebOké manual.