Moving your email to WebOké with the email migration tool

Moving your email to WebOké? With our free email migration tool, you copy all your existing email from your old provider (for example Gmail, Outlook, Ziggo or KPN) to your WebOké mailbox. All your folders and your complete mail history stay intact, and nothing changes in your old mailbox: the tool copies your email, it doesn't move anything.

What you need

• A WebOké mailbox where the email should go. Don't have a mailbox yet? Here's how to create one in a minute.
• The email address and password of your old mailbox.
• The password of your WebOké mailbox.
• Moving from Gmail? Then you need an app password. Moving from Outlook, Hotmail, Live or Microsoft 365? Then you sign in with Microsoft instead of entering a password. See the sections further down.

How the migration works, step by step

1. Log in to My WebOké and, under My Products, click the Migrate email tab, or go straight to the email migration tool.
2. Step 1, your old mailbox: choose your old provider from the list; we'll fill in the server name for you. Then enter the email address and password of your old mailbox. Is your provider not listed? Choose "Other provider" and enter your old provider's server name.
3. Step 2, your WebOké mailbox: enter the email address and password of your WebOké mailbox. We fill in the server name automatically. Doesn't that work because your domain doesn't point to WebOké yet? Then use the server name from the email with account details you received from us after your order (for example linux2023.webawere.nl). You can also find it in My WebOké under My Products, in the Server column.
4. Step 3, check: we automatically test the connection to both mailboxes and show how many messages and folders we found. Folders that aren't email, such as a calendar or contacts, aren't included. Is everything correct? Optionally enter your email address if you'd like a notification once the migration is done, and click Start the migration.
5. Step 4, migrating: the migration runs on our servers and you can see the progress per folder. You don't have to wait: you can simply close the page, the migration keeps running on its own. You can run up to three migrations at the same time.
6. Step 5, done: all your email is in your WebOké mailbox. Check the result right away via webmail or set up your mailbox on your computer or phone.

Moving from Gmail?

Google blocks external programs from logging in with your regular password. That's why you create an app password once: a special password that only works for connections like this. First turn on 2-Step Verification for your Google account, then create the app password. Enter it in the migration tool as the password of your old mailbox. The tool includes a direct link to the right Google page.

Moving from Outlook, Hotmail, Live or Microsoft 365?

Microsoft no longer accepts a password for retrieving mail, not even an app password. That's why you sign in with Microsoft in the migration tool:

1. Choose Outlook, Hotmail or Live as your old provider (or enter outlook.office365.com as the mail server) and click Sign in with Microsoft.
2. Open microsoft.com/devicelogin and enter the code shown by the migration tool.
3. Sign in with the Microsoft account of the mailbox you want to migrate and click Accept. The migration tool will automatically detect that you're signed in.

This works for personal accounts (Outlook.com, Hotmail, Live) and for business Microsoft 365 mailboxes. We only have access to your mailbox while the migration is running; after that, we delete that access. Does Microsoft say you need an administrator's approval? Then your organization doesn't allow this. Ask the administrator of your Microsoft 365 environment to approve WebOké Email Migration, or export your mail in Outlook (the program on your computer) to a .pst file and contact us.

Frequently asked questions

Will my email stay at my old provider?
Yes. The tool copies everything and deletes nothing. Your old mailbox stays exactly as it was, until you cancel your subscription with your old provider yourself.

How long does a migration take?
That depends on the amount of email. A small mailbox is done in a few minutes; a mailbox with many thousands of messages or large attachments can take a few hours. You don't have to stick around.

New email arrived at my old address after the migration. What now?
Simply run the migration again. The tool recognizes messages that have already been copied and skips them; only new messages are retrieved. Handy right before you permanently switch your domain over.

The migration says paused. Did something go wrong?
No, nothing gets lost. Usually the WebOké mailbox has become full: increase the mailbox size or clean up large messages and click Try again. The migration then continues where it left off. The same applies if the connection dropped or a password was changed.

Is it safe to enter my password?
Yes. We only use your password during the migration to read your old mailbox; it isn't stored anywhere.

Can't figure it out? Our support team is happy to help, and if you like, we'll carry out the migration together with you.

See also in the DirectAdmin guide: After the migration: MX records and your devices.

Detailed explanation with screenshots: Migrating email via My WebOké in the DirectAdmin guide.